From your first conversation with us to long after your machine is installed, our support
is designed to give you complete peace of mind. We don’t just supply machines, we partner
with you throughout your journey.
We always start by understanding your needs. Before any purchase, we take the time to learn about your products, production speeds, bag types, space constraints, and future plans. This ensures you receive the right solution for your operation, without unnecessary extras or upselling.
Where needed, we also liaise directly with other OEMs on your behalf to help ensure a smooth, well-coordinated integration into your production line.
We always start by understanding your needs. Before any purchase, we take the time to learn about your products, production speeds, bag types, space constraints, and future plans. This ensures you receive the right solution for your operation, without unnecessary extras or upselling.
Where needed, we also liaise directly with other OEMs on your behalf to help ensure a smooth, well-coordinated integration into your production line.We offer a smooth and supported setup. Once your machine is ready, our experienced engineers manage the installation and commissioning process. In most cases, installation, setup, and commissioning can be completed within two days.
Our engineers can visit your bakery on-site whenever needed, and we also provide extensive video support through our online Support Centre to answer common questions and guide you through machine operation.
For deeper technical knowledge, we offer engineering training either at our UK headquarters or at your own site, anywhere in the world.
We offer a smooth and supported setup. Once your machine is ready, our experienced engineers manage the installation and commissioning process. In most cases, installation, setup, and commissioning can be completed within two days.
Our engineers can visit your bakery on-site whenever needed, and we also provide extensive video support through our online Support Centre to answer common questions and guide you through machine operation.
For deeper technical knowledge, we offer engineering training either at our UK headquarters or at your own site, anywhere in the world.As you know, our support doesn’t stop once your machine is installed. We offer ongoing service, maintenance, and technical support to keep your production running smoothly.
From time to time, your We Seal systems may require parts to be replaced or upgraded. As we design and manufacture our machines in-house, we can offer a fast and responsive global spare parts service. Many commonly used parts are held in stock at our UK warehouse and are available for quick delivery, with additional stock held by our local distributors worldwide.
As part of our commitment to sustainability, we also offer an end-of-life recycling service for machines. When equipment is no longer needed, we can arrange removal and responsible recycling, ensuring materials are recovered wherever possible and saving you time and effort.
As you know, our support doesn’t stop once your machine is installed. We offer ongoing service, maintenance, and technical support to keep your production running smoothly.
From time to time, your We Seal systems may require parts to be replaced or upgraded. As we design and manufacture our machines in-house, we can offer a fast and responsive global spare parts service. Many commonly used parts are held in stock at our UK warehouse and are available for quick delivery, with additional stock held by our local distributors worldwide.
As part of our commitment to sustainability, we also offer an end-of-life recycling service for machines. When equipment is no longer needed, we can arrange removal and responsible recycling, ensuring materials are recovered wherever possible and saving you time and effort.Prior to switching to We Seal, we had been using rigid plastic tags on our loaves for 40 years. We decided to make the change because our customers were looking for a more sustainable option for their closures. Since our new tape sealing machine was installed in Summer 2022, we have found that our loaves have a tighter seal, and our consumers have responded positively to the new method. It’s also great to have 3x more closures per spool, reducing downtime as changeover is less frequent. We have been very impressed with the level of support we have received from We Seal and are very happy with this addition to our packing process.
We absolutely love your machines! They’ve always been so reliable for us, and the best part is how simple and user-friendly they are.
